Letter To Kodak.

To Whom It May Concern, To Whom It May Take To Get This Resolved, To Whom I Must Beg, To Whom I Will Be Thanking Soon For All Of Their Help:

In March 2008, I bought a Kodak 1100 All In One. I was impressed. I raved. I wrote to my friends and in my blog and even commented very positively about how impressed I truly was. I’m sure my husband was sick of hearing how much I LOVED my new printer.

Do you feel the but coming on?

Yeah.

Probably within six months of purchase, the scanner feature stopped working. I figured it was user error, and thought I’d call someone at Kodak and get to the bottom of it.

Then, the printouts started to look not so great. Whole lines were missing from whatever document I was trying to print at the time. Again, I thought, well it’s not the printer, I’m sure it just needs to be cleaned. So, I did the nozzle clean and all of the other fancy “troubleshooting” steps.

Nadda.

So for the past 6 months or so my printer has been sitting in a lonely corner, unused and discarded.

And then someone said, “well did you even bother to call the company?” Um, no, I didn’t. It just never occurred to me.

So, now I’m writing to “the company”, because, although I was highly impressed with your product in the beginning (I was even impressed, and wrote it so in my comments, with the packaging. I didn’t have to get a butcher knife to open the packages because there were convenient little tabs. Maybe I’m easily impressed?), I am a bit disappointed that all it is now is a huge paper holder.

Also, and I’m sure this is an important fact, at some point during one of the nozzle cleanings, I noticed “something” in the printer. Something cottony looking? So, I figured one of the children (as I have an in home daycare and a 3 year old son (who would never do such a thing, of course)) must have stuck something in there and THAT was my problem. However, when that cottony thing a ma jig was removed, and after much inked fingers, I realized that whatever that thing was, it was part of the printer that had come loose? (Obviously, I’m not a technical girl, so I couldn’t even begin to tell you what the part was, but I will say, it was made of the same material that a window air conditioner filter is made of. Make sense?)

So, now, after much procrastination and worry that I broke my printer, I’m convinced that perhaps it isn’t so much my “fault” at all? Perhaps there was a malfunction in the printer from the start that I was unaware of?

This is my plea to get to the bottom of this. I don’t know where to go from here or what the next step is, or if you can even offer any help at all with this matter. But I hope you can, because I feel so sorry for that poor little pretty yellow and white paper holder in the corner.

Thank you in advance for your help in sorting this matter out and I hope, together, we can get that printer glowing again soon!

Sincerely,
Me